Cancellation & Refund

1 Order Cancellation

We process orders quickly to ensure freshness. We request all customers to review their order details, quantity, and shipping address carefully before finalizing the purchase.

2 Refund Policy

At Tastewala Food Factory, we maintain strict quality standards for all our food products. Under normal circumstances, no refund or replacement is provided for:

• Orders that are already shipped or in-transit.
• Orders that have been delivered successfully.
• Issues arising from improper storage after delivery.

3 Exception Cases

A refund or replacement may be considered only in the following specific scenarios:

• Wrong product delivered: If the item received is different from what was ordered.
• Damaged condition: If the product packaging is leaked or broken upon arrival.
• Missing items: If an item is missing from your parcel.

4 Refund Process

Once a refund request is raised through our support channels:

• Our quality control team will verify and investigate the claim.
• If approved, the refund will be processed within 5–7 working days.
• The amount will be automatically credited back to your original payment method.

5 Important Notes

Refund approval is subject to our internal verification. Claims made without proper photographic or video proof may not be accepted. We reserve the right to reject any request that does not align with the hygiene and safety policies of food handling.

6 Contact Us

For any refund-related queries or to report a damaged product: